RETURNS POLICY 

All sales of the KR Curve are final.  Due to the intimate and personal nature of our product, and for hygienic reasons Kate Roddy Physiotherapy Inc. (“KRPI”, “we”, “our”) cannot accept returns unless the product meets our warranty policy.

 WARRANTY POLICY

KRPI has chosen a high-quality grade of medical stainless steel that should last a lifetime.  We guarantee, under the proper conditions and care, our product for life. 

KRPI warrants that the goods or services purchased hereunder will be free from defects in material, workmanship and design, and fit and sufficient for the purposes intended. In the rare event your KR Curve fails due to a defect in workmanship or materials, KRPI will, at its discretion, replace your product with a new one.

The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.

Product Information Needed for a Warranty Claim

  • Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program.

  • Purchase date.

  • Purchase location (i.e., website or store name).

  • Defect description.

  • Order number (found on your confirmation of purchase email)

  • Serial Number (found beside the laser engraved logo on your KR Curve)

Shipping Costs for Warranty Claims

  • Items returned to KRPI for a warranty claim must be shipped with prepaid postage. We will not accept Collect on Delivery (COD) returns.

  • Shipping costs for warranty claims are non-refundable.

  • KRPI will cover the cost of shipping replacement items to the address provided on the Warranty.

  • If an item returned to us does not adhere to the warranty criteria, it will be returned to the customer at the customer's cost.

To Make a Warranty Claim

  1. Send an email to hello@kegelreleasecurve.com with the subject line WARRANTY CLAIM REQUEST

  2. In the body of the email include:

    Your Name, Address, Email and Phone Number

    A picture (jpg) of your proof of purchase

    Purchase date and location

    A description of the defect

    Order number

    Serial Number

  3. When your request is successfully submitted, you will receive a confirmation email and a case number. This typically occurs within 3-5 business days.

  4. Combine the items to be returned, case number provided and proof of purchase in a single package and follow the return instructions provided. All items returned must be shipped prepaid as described above.

  5. We will inspect the items returned and send an email to confirm how the return will be processed.

    *If the warranty claim is approved, you will receive a replacement item within 7–10 business days if in North America and 10-14 days if in the UK, Australia or New Zealand. If you have questions, email us at hello@kegelreleasecurve.com

*If you do not receive an email from us, please check your Junk Mail or Spam folder in case the email has been misdirected.